Insight Broadband are the true bastards. We ordered some changes to our service (Cable TV) last weekend. Tuesday they came out to “untrap” HBO, and summarily knocked my cable modem off-line. I called that night, and they said that they’d be out to check the line on Wednesday — they did, and it seemed that the signal was good enough. However, that didn’t allay my problems in the least. Snow was falling heavily, and my weary heart called up Insight once again to get them out here — “it will be either Thursday or Saturday”, neither of which were true in the least. So, this morning I called them up once again, had to replay the WHOLE SCENARIO once again (despite the fact that they have a system that tracks notes for issues), and now they tell me it will be Monday. Yeesh.